- All charges payable by you for the services delivered shall be by the scale of charges and rates in the area and my experience and expertise.
- All payments must be in UK pounds sterling and are Non-Refundable. (You can choose another treatment to the value paid out, also block sessions can be used on other treatments of the same value).
- Deposit payment is payable in advance of the booking being confirmed. Payment by BACS payment details to be sent to you upon booking.
- For new clients booking their first session, a deposit of £X (stated on the service page) is required to secure your booking and time slot.
- Subsequent sessions can be paid on the day by either BACS Payment at the end of your session or Cash.
- All block treatments and other courses have to be paid fully in advance by BACS or Cash upfront, or on the day, to receive your discount.
- Block treatments, fertility or Pregnancy.
- If you become pregnant, or have your baby before the block sessions end, then you will be able to use the remaining sessions for a treatment of your choice for the value remaining (Pregnancy, you can use these for Postnatal care sessions)
- If you have to cancel within 24 hours of your booking, then you can simply rearrange a new appointment.
- If you fail to show up or cancel your appointment before your session time you will still be charged the full fee and if it is a block, that will be counted off as a missed session.
- Late Arrivals, I recommend you give yourself extra time to find parking in case you can not fit your car on the drive, so that you arrive at your session on time. Typically, there will be someone booked in after your appointment so I will have to end your session at the scheduled time.
- If you or someone you live with has a stomach bug, sickness or any signs of a cold, COVID or have been in contact with someone who has tested positive for COVID, on the day or 24 hrs before your appointment, please call up and rearrange your appointment or your Home visit.
- If your health or medical circumstances change, you must advise me of the changes as soon as possible to not be charged for missed appointments.
- Possible contraindications for treatment.
- Please advise me if you have any of the following:
- Cellulitis, Athletes foot, verruca's, Heart conditions,
- A contagious or notifiable disease,
- Diabetes, Cancer, Arthritis, or are awaiting imminent medical tests or procedures,
- Thrombosis/ DVT.
- Pregnant (Please note, you are still able to receive your sessions, whilst pregnant as I am fully trained in Pregnancy, Labour and Postnatal Reflexology, to be able to support you during and throughout your pregnancy).
By attending your session, you have agreed to these booking conditions, and confirm you have read the contraindications and made your initial payment upon booking, which will be confirmed unless you are paying by cash on the day (a deposit may still be required to secure your booking).
- If you have booked and prepaid for a course of treatments and then you fail to arrive for your appointment, or if I arrive for a Home Visit or at your chosen location and for any reason, the appointment does not take place. Then this will be counted as 1 of your paid treatments.
- At your initial appointment, you will be required to complete a consultation form. This is required for my insurance and stored using the GDPR guidelines, All initial Consultation fees are shown on the booking/service page.
- I am insured through the Association of Reflexology by Alan Boswell for all services I offer,
- Private Health, You could claim back your treatments if you have private health, as I am a member of the Association of Reflexology, AoR.
Thank you for choosing Southend Reflexology, Fertility, BWRT and Alternative Therapies.
I look forward to working with you and supporting you further.